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Virgin Media Error Code 3010

Sometimes when changing a channel, I'll get a message saying I have not subscribed (though I have). Chris 17/11/2007 James, The engineer visited as planned. Please note that we are migrating our email addresses to a company wide address of "". Not the most spectacular of excuses I agree, but under the circumstances an extremely infuriating error that has caused you more aggravation. Source

I therefore have a recording of when the message last occurred. He has promised me it will be done. From: Clarke, James X [mailto:[email protected]] Sent: 20 November 2007 13:11 To: [email protected] Subject: RE: VoD Incident =>MNC.NTL Hi Chris I know its a pain, and I appreciate your support. He also mailed me to apologise as he knew you would let me know about it. here

Best Wishes, Chris Hi Chris Here are some answers to the various questions you have asked over the past few weeks. I'll upload this to the website now to give you another route to receive it - please confirm receipt if you get the email. I understand that you object to filling in the web form, however the company uses the information to filter your mail to different areas of the company depending on your geographical I've had dealings with him before.

This will explain most, if not all of his problems. Best Wishes, Chris From: Clarke, James X [mailto:[email protected]] Sent: 15 November 2007 10:03 To: [email protected] Subject: RE: VoD error =>MNC.NTL Hi Chris Got both of these mails, whatever the issue was Registered office: 160 Great Portland Street, London W1W 5QA. I wrote back requesting a written response.

All but the first 2 are MANDATORY. Regards, Chris Sent 6/11/2007 Another item for your log, James. Meanwhile, for the first time in a while I tried to use VoD just now, and here is another fault report: 30/11/7 18:56 120 Hustle series ep1 Got all the way Not noticed if it's the same channels.

I want to dial in and press 3 - not stand there while the message (which, by the way, sounds annoyingly like she's talking to an infant) takes far too long. Power cycling the box does not fix it. VoD reliability. On the Technical Stuff is says (3010) / # 602 Any ideas why I would receive this as I am authorised to view that channel, in fact I received the same

Have you read our Digital life blog yet? More Bonuses Been with NTL/VM over ten years. There is a few timeouts recorded but nothing we would consider as a fault. With regards to the power usage, The STB's use between 13 watts and 22 watts depending on the model of STB.

FYI, early this morning, around 00:30, my box went mad for a few minutes - snatching away to channels I didn't even know existed and ignoring the remote. Visit for more information, and more fun. etc. Cheers James Clarke Team Manager Virgin Media Email: [email protected] 20/11/2007 Yes, I'll do that, and I've turned it on now.

Each time I ask for two things: 1. Cheers James Clarke Team Manager Virgin Media Email: [email protected] 7/11/2007 Hi James, You should know that I switch off the box power when I'm not using it because I've been told Whatever the reason (and please - do let me have that reason) - please address the issues for me, and finally, escalate this to your manager as a complaint about your have a peek here It always keeps itself full by recording some program or other if it thinks you might like it.

Copyright 2016 Cable Forum | Hosted On Vultr VPS Servers Home About Search query Search Twitter Saved searches Remove Verified account @ Suggested users Verified account @ Verified account It will be a real shame if it all proves pointless, which I'm pretty confident it will. I have confirmed your visit date in my diary and look forward to the visit.

Virgin made another appointment but showed up two hours early.

Why were your issues not dealt with before? Many Thanks, Chris James phoned me to book an appointment for an engineer to call on Friday 9th between 11am and 1pm. 9/11/2007 @ 12:33 (27 minutes before close of appointment All others I get the 3010 code 0 Kudos Huw_B Moderator 6.37K 298 508 Registered: ‎13-05-2013 Message 3 of 23 (989 Views) Flag for a moderator Re: Error code 3010 Post I've had a look at things at this end and your box is looking pretty good.

Email sent 18/10/2007 Hello Susan Bostock, I'm sure you must realise how disappointing your response is. Learn the latest Get instant insight into what people are talking about now. Don't know why I have put up with so many problems for so long. Check This Out Hi Chris Thanks for your reply to my email, I am formulating a response to the questions you have asked.

Good folk to know 0 Kudos All Forum Topics Previous topic Next topic Digital life blog Categories Bits and bytes Digital for good How it all works Tips and tricks Knowledge If so, please let me know what they are and what you currently score. etc. Cheers James Clarke Team Manager Virgin Media Email: [email protected] 13/11/2007 Hi James, How odd that you have not received the last two emails.